Abby Townsend

Administrative Assistant, Operations


Areas of Expertise: youth advocacy, office management and administration, employee recruitment

“I spark transformation through building and maintaining strong relationships with team members and partners. I am passionate about facilitating change, always have the courage to act, enjoy empowering others to see their own potential, firmly believe we are always greater than I and believe in an inclusive environment.”

As the Administrative Assistant of Operations at KnowledgeWorks, Abby Townsend supports multiple teams and leads day-to-day office management.

Prior to joining KnowledgeWorks, Abby was a billing specialist for Patient Home Monitoring, a durable medical company, where she managed outpatient medical claim inquiries, provided customer service to patients and handled all incoming calls, mail correspondence and email inquiry.

Abby earned her Bachelor’s degree from Northern Kentucky University with a major in Organizational Leadership and an area of focus in Social Work.